If for any reason it is not fully satisfied with your order, you should inform us to email shop@oursins.com within 14 days of receipt, specifying the reason for exchange or return.

It is only possible to exchange or return as long as the piece is in the state where it was purchased and presenting the invoice as well as the order number.
We therefore recommend that you keep the order on the package along with the document. The exchange is only allowed by an article of equal or higher value, having in the latter case of paying the remainder missing.

Exchanges or returns can only be made by the same purchase means, ie purchases made online can only be exchanged or returned online and store purchases can only be exchanged in store.

The shipping/gathering service in both exchanges and returns is always made via carrier under our request but to the client.

If the exchange is for reasons for any defect of the articles or our misconception, the OurSins assumes the shipping costs associated with the resolution of the articles. If you want to make an exchange you should send email as soon as possible to shop@oursins.com and communicate the will and reason for exchange.

Personalized Orders

We do not exchange or return of personalized pieces, as well as recordings, microtic baths, rings Out of our standard available on the site, among others.

Exchange process
  1. You must inform us only by email shop@oursins.com within 14 days of receipt along with the invoice number, order specifying the reason for exchange or return.
  2. Must wait for our answer. Exchanges may take about a month to be sent. We know it looks a long time, but allthat is made with love and perfectionism always takes a little


For any repair and maintenance issue should contact by email to shop@gmail.com and expose the problem.