COMMON QUESTIONS

For everyone! Once the order is sent, receives a shipping confirmation email with tracking information. We are not responsible for lost or stolen orders. For issues related to your order, send us an email to info@oursins.with.

Most orders are processed within 1 to 2 business days (if they have no personalization). Requests made after 16:00 GMT and the weekend will be processed the next day and from the following Monday, respectively. We do not send to weekends or holidays. From there, it depends on the option of shipping chosen!

Portugal - 1 to 2 business days;
Shipping Portugal 24h - 24h;
Pick Up - 1 to 2 business days;
Europe - 4 to 5 business days;
Rest of the world - 1 to 6 weeks.

This information is provided by carriers. There may be delays and so these numbers may not correspond to reality. At highlights like Black Friday, deliveries may be delayed.

Yes, only for mainland Portugal.

National and international size rates are calculated by the company responsible for delivery, based on the postal code and shipping destination. Remember that international packages are subject to taxes and customs rates that are not calculated on checkout. A Our Sins It has no control or is responsible for these fees charged at the time of delivery. Contact your country's local customs office to determine the rates in advance.

You will receive an email with all the information and tracking number if you have chosen this method. Be careful if you put the correct email and if it didn't go to the spam box.

Yes. Send the jewel information to the email shop@oursins.com and we will send you a budget with the details.

Yes. Even with all the care of the world (which we know you will have!), It is natural that your jewelry needs maintenance in the future. At that time you can leave it in our hands! A OurSins It provides after sales services, from color repair, to return all the brightness to your jewelry.

Ask a quote by email shop@oursins.com and know our solutions.

Atelier Porto - Our Sins
AORP - Portuguese Goldsmith and Watchtower Association
Avenida Rodrigues de Freitas 204
Porto, Portugal

Opening hours:
Monday to Friday 10h-12h30 / 14h-17h
Contact: 910 108 567 

Leiria Store - Ourivesaria Rubi
Maringá Shopping Center -Store 10
Leiria, Portugal

Opening hours:
From Monday to Saturday- 09h-20h
Contact:244 825 231

Braga Store -Bracril Store
Rua Prof. Dr. José Azevedo Ferreira nº36
Braga, Portugal

Opening hours:
From Monday to Friday-10h-12h / 14h-19h
Saturday -10h-13h
Contact:253 189 291