Most orders are processed within 1 to 2 business days (if they have no personalization). Requests made after 16:00 GMT and the weekend will be processed the next day and from the following Monday, respectively. We do not send to weekends or holidays. From there, it depends on the option of shipping chosen.
Portugal 1 to 2 business days
Shipping Portugal 24h 24h
Pick up 1 to 2 business days
Europe 4 to 5 business days
Rest of the world 1 to 6 weeks
This information is provided by carriers. There may be delays and so these numbers may not correspond to reality. At highlights like Black Friday, deliveries may be delayed.
Shipping Portugal 24h 20€
Pick up 2€
Rest of the world 30€
Prices may be subject to changes without notice.
The order will be delivered to the indicated address. If no one is about to receive the carrier will come into contact and make a second attempt to deliver. If the order is not accused of survey within the indicated period it will be returned to our studio, the new shipping will only be made upon a new payment of shipping costs.
Islands and international territory inside and outside the EU
In the case of shipping to the islands or to the European Union, the shipping is registered by the CTT. You can follow the commission route through the CTT website by entry into the link:
In the case of shipping to countries outside the European Union, shipping is also registered initially by CTT (in Portugal) and after arriving at the country of destination by the country's official national post office. We just ensure the possibility of following CTT, while in Portugal. We are not aware of the operation of the other companies in other countries. You can follow the route until you leave Portugal through the CTT website by entry to the link:
Then the order situation will be presented. Please note that international orders for countries outside the European Union may be subject to customs taxes or import rates at the time they enter the destination country. We have no knowledge or responsibility for the value of these rates, as they differ from country to country. It should in this situation contact your country's authorities for more information.
Registered mail is not a mail with insurance. If you want to make insurance you should be communicated through email and pay the extra value of this insurance, which will be indicated by us, after consulting the existing possibilities. Upon sending the article to Our Sins is not responsible for the loss of the order.
According to the legislation in Portugal, all articles are warranty of 2 years, since the date that the purchase invoice of them is issued. However, the OurSins Excludes any liability for damage to articles due to lack of precaution and for unsuccessful and neglected use.
There are, however, some cases where the warranty is not applicable:
- discoloration due to exposure to chemicals, creams, perfumes, make -up
- discoloration due to exposure to water, bath, pool
- Failure or natural disappearance of the rhodium bath or bath of gold, conditioned by the natural pH of each skin
- Whenever the customer or third parties has modified or repaired the part
- Whenever the part in question has been exposed to adverse conditions or considered abnormal for good use of jewelery
May See here some care which should take into account for the good maintenance of our jewelry.
Exchanges and Returns
We do not exchange or return of personalized pieces, as well as recordings, microtic baths, rings Out of our standard available on the site, among others.
If for any reason it is not fully satisfied with your order, you should inform us to email email@example.com within 14 days of receipt, specifying the reason for exchange or return.
It is only possible to exchange or return as long as the piece is in the state where it was purchased and presenting the invoice as well as the order number.
We therefore recommend that you keep the order on the package along with the document. The exchange is only allowed by an article of equal or higher value, having in the latter case of paying the remainder missing.
Exchanges or returns can only be made by the same purchase means, ie purchases made online can only be exchanged or returned online and store purchases can only be exchanged in store.
The shipping/gathering service in both exchanges and returns is always made via MRW under our order but to the customer.
If the exchange is for reasons for any defect of the articles or our misconception, the OurSins assumes the shipping costs associated with the resolution of the articles. If you want to make an exchange you should send email as soon as possible to firstname.lastname@example.org and communicate the will and reason for exchange.
For any repair and maintenance issue should contact by email to email@example.com and expose the problem.