This page contains the terms & conditions.
Please read these Terms & Conditions carefully before buying any product. You must understand that when buying any of our products, you agree to be linked to these terms and conditions. When making a purchase in OurSins, guarantees that they are at least 18 years old (or have permission from parents) and accept these terms & conditions that apply to all orders made or to be placed in the Our Sins for the sale and supply of any products. None of these terms and conditions affect your statutory rights. No other term or change of terms and conditions will be binding unless agreed in writing and signed by us.
Personal Information / Privacy Policy
All personal information that provides us or obtaining will be treated by OurSins as responsible for personal information. The information provided is available for the OurSins and will not be shared with third parties. You have the right to access the information kept on you. Has the right to request that the OurSins Delete or correct the information kept on you. In accepting the conditions of OurSins, agree with the above.
Prices
The prices of the jewelry available at the online store OurSins include the tax at the rate in force in Portugal (VAT of 23%). THE OurSins Reserves the right at any time change the price of your store's articles or services and conditions or run promotion campaigns. Jewelry prices OurSins From the online store are oriented by the PVP (public selling price) that the brand recommends. May not correspond to the PVP of other commercial establishments that sell the articles OurSins🇧🇷 This possible difference is to
In addition to our control and depends on the price policies of each commercial space.
Orders / Purchases
In completing your order the customer assumes and accepts the general conditions of sale, prices and descriptions of the requested articles. Online purchase can only be made to European Union member countries for practical reasons and legal facilities. However, you can order anywhere in the world, just send us an email to indicate the references of the products you want to purchase and expose your intention to order and purchase. We will respond as soon as possible indicating the
next payment and shipping steps.
Stock
We try all the jewels presented at the online store to be available for fast delivery, 3-5 business days, as indicated in our online store. If the article that is ordering does not exist in stock and some delay in your production is foreseen after making your order you will immediately receive a warning of ours referring to the delay and presenting a new delivery date. We will always be available to solve any question and speed up the entire ordering process.
Payments
Payments can be made via PayPal, bank transfer (for email orders), Applepay or Credit Card (MasterCard, Visa, Amex) via Stripe.
Shipping
Most orders are processed within 1 to 2 business days (if they have no personalization). Requests made after 16:00 GMT and the weekend will be processed the next day and from the following Monday, respectively. We do not send to weekends or holidays. From there, it depends on the option of shipping chosen.
Deadlines
Portugal 1 to 2 business days
Shipping Portugal 24h 24h
Pick up 1 to 2 business days
Europe 4 to 5 business days
Rest of the world 1 to 6 weeks
This information is provided by carriers. There may be delays and so these numbers may not correspond to reality. At highlights like Black Friday, deliveries may be delayed.
Prices
Portugal 5€
Shipping Portugal 24h 20€
Pick up 2€
Europe 20€
Rest of the world 30€
Prices may be subject to changes without notice.
NATIONAL TERRITORY
The order will be delivered to the indicated address. If no one is about to receive the carrier will come into contact and make a second attempt to deliver. If the order is not accused of survey within the indicated period it will be returned to our studio, the new shipping will only be made upon a new payment of shipping costs.
Islands and international territory inside and outside the EU
In the case of shipping to the islands or to the European Union, the shipping is registered by the CTT. You can follow the commission route through the CTT website by entry into the link:
https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?lang=01
In the case of shipping to countries outside the European Union, shipping is also registered initially by CTT (in Portugal) and after arriving at the country of destination by the country's official national post office. We just ensure the possibility of following CTT, while in Portugal. We are not aware of the operation of the other companies in other countries. You can follow the route until you leave Portugal through the CTT website by entry to the link:
https://www.ctt.pt/feapl_2/app/open/objectSearch/objectSearch.jspx?lang=01
Then the order situation will be presented. Please note that international orders for countries outside the European Union may be subject to customs taxes or import rates at the time they enter the destination country. We have no knowledge or responsibility for the value of these rates, as they differ from country to country. It should in this situation contact your country's authorities for more information.
Registered mail is not a mail with insurance. If you want to make insurance you should be communicated through email and pay the extra value of this insurance, which will be indicated by us, after consulting the existing possibilities. Upon sending the article to Our Sins is not responsible for the loss of the order.
WARRANTY
According to the legislation in Portugal, all articles are warranty of 2 years, since the date that the purchase invoice of them is issued. However, the OurSins Excludes any liability for damage to articles due to lack of precaution and for unsuccessful and neglected use.
There are, however, some cases where the warranty is not applicable:
- discoloration due to exposure to chemicals, creams, perfumes, make -up
- discoloration due to exposure to water, bath, pool
- Failure or natural disappearance of the rhodium bath or bath of gold, conditioned by the natural pH of each skin
- Whenever the customer or third parties has modified or repaired the part
- Whenever the part in question has been exposed to adverse conditions or considered abnormal for good use of jewelery
May See here some care which should take into account for the good maintenance of our jewelry.
Exchanges and Returns
Personalized Orders
We do not exchange or return of personalized pieces, as well as recordings, microtic baths, rings Out of our standard available on the site, among others.
Other orders
If for any reason it is not fully satisfied with your order, you should inform us to email shop@oursins.com within 14 days of receipt, specifying the reason for exchange or return.
It is only possible to exchange or return as long as the piece is in the state where it was purchased and presenting the invoice as well as the order number.
We therefore recommend that you keep the order on the package along with the document. The exchange is only allowed by an article of equal or higher value, having in the latter case of paying the remainder missing.
Exchanges or returns can only be made by the same purchase means, ie purchases made online can only be exchanged or returned online and store purchases can only be exchanged in store.
The shipping/gathering service in both exchanges and returns is always made via MRW under our order but to the customer.
If the exchange is for reasons for any defect of the articles or our misconception, the OurSins assumes the shipping costs associated with the resolution of the articles. If you want to make an exchange you should send email as soon as possible to shop@oursins.com and communicate the will and reason for exchange.
Repairs
For any repair and maintenance issue should contact by email to shop@gmail.com and expose the problem.
Resellers
The jewelry OurSins They are available for purchase in various national and international commercial spaces.
However, sales policies, prices and terms and conditions are not linked to the online store. THE OurSins is not responsible for any question regarding the purchase of brand articles in another space
commercial other than yours. For any question you should always contact the store where you purchased the article.
INFORMATION
THE OurSins Reserves the right to, for its free enterprise, to correct any error or omission in any part of the website without notice. THE OurSins can make any other changes to the site, materials and products or services described on the website of OurSins at any time without notice. The price of products OurSins It will always be stipulated on our website, except typographic error.
In case of an error in the price of any product, we will contact the customer, presenting you with the option to confirm the order at the correct price or cancel it with proper refund. If the customer wants to reimburse your order, it will be made using the same method of payment of the order.
CONTACTS
For any question, contact the general email@oursins.with
Company information
Pink Invasion, Lda.
ADDRESS
Av. Rodrigues de Freitas, 204
4000-416 Porto
NIF 513 528 415
INCM P009051 USER
Retailer
Electronic Complaints Book
https://www.livroreclamacoes.pt/inicio
Consumer conflict arbitration centers
In case of dispute, the consumer may resort to the following arbitration center designated:
Damião de Góis Street, 31 -Loja 6 -4050 -225 Porto
Tel: 225 508 349 | 225 029 791
Fax: 225 026 109
E-mail: cicap@mail.telepac.pt Web: www.cicap.pt
Portugal - alternative resolution of consumer disputes
In case of litigation, the consumer may resort to an alternative resolution entity of consumer disputes:
National Center for Information and Arbitration of Consumer Conflicts
Porto Information and Arbitration Center
Lisbon Consumer Conflict Arbitration Center
Consumer Conflict Arbitration Center of the Coimbra District
Central of consumer conflict arbitration of the Autonomous Region of Madeira
Vale do Ave Valley Information and Arbitration Center
Vale do Cávado Information and Arbitration Center
Algarve Information, Mediation and Arbitration Center
More information in the consumer portal (www.consumidor.pt).
Pursuant to Decree-Law No. 24/2014, of 14 February, applicable to contracts entered into at a distance, has the right to freely resolve a new contract, not to indicate a reason, within 14 days of calendar from the date of celebration of the same or the reception of the first magazine. If you want, you can discharge, fill and send, through your email or post office, the example of the form we have provided below. Include the associate number.
In case you cancel the subscription within the period indicated above, you will be returned to you as you have made them, all payments you have made, to take 14 days after you have received your communication.
